Operating Systems

Lumenaut only runs with Excel and the Windows OS at the moment.

Installation

 Full install instruction are available here and on the Readme.doc file that comes with the download setup file.

 I receive an error message when I try to run the setup program. What should I do?

First of all check that you have successfully downloaded the file. You can do this by checking the file size using Explorer and comparing it with the size given on the download page. If the file you have is smaller then the download was incomplete.

When networks are crowded usually during peak daytime periods, internet connectivity can be poor and result in lost connections. We recommend that you try to download either through a less congested portal or at a less busy time of day such as earlier in the morning or later in the evening.

If you are on a wireless lan, we recommend that you find a less crowded wireless hub in another part of your building.

If your file is the correct size then you may not have the Microsoft "Windows Installer" application on your machine or it has been corrupted.

For Windows NT and 2000, download and install the following file instmsiw.exe

For Windows 95, 98 and ME download and install the following file instmsia.exe

Windows XP has the Windows Installer built-in to the fabric of the OS.

Further problems contact support@lumenaut.com

Uninstall

 First close Excel, then go to

Windows > Start > Settings > Control Panel

Once the panel opens click on Add/Remove programs, then select "Lumenaut" and then click on the "Remove" button.

Next open Excel and go to Excel > Tools > Add-ins, then click on "Lumenaut". You will be given a message "Cannot find add-in... Delete from list?", Click on Yes.

Running Lumenaut

 The Tools > Lumenaut menu item has either not appear after installation or has now disappeared.

After the trial period has elapsed and you have not registered your copy of Lumenaut then the Lumenaut menu is disabled.

If your copy is within the trial period or registered then :

Sometimes Excel will disable an add-in, in Excel go to :

Help > About Microsoft Excel

Then Click on disabled items button at the bottom of the screen that pops up. Check to see if it has any “Lumenaut” items then click on them and enable them.

Close Excel and then restart Excel.

 Message "De-select cell contents or chart to proceed" appears every time I try to run Lumenaut

This can happen when one of Lumenaut's add-ins is disabled. Go to Excel > Tools > Add-ins... Check that Lumenaut appears in the list of Add-ins and that there is a tick in the box next to it. If not please place a tick in the box. Click on OK

Now try running Lumenaut again.

I have a problem with a one or more functions of Lumenaut.

 We are continually updating Lumenaut, if you have a particular issue, we recommend that the first thing you do is to re-download and install our current version, then try again.

If this does not solve the problem then check that your version of Excel has all patches and updates installed. You can do this by visiting Microsoft's Office Update site at :

http://office.microsoft.com/OfficeUpdate/default.aspx

Just follow their instructions, once you have made any of the required updates, please check to see if the problem persists.

I still have questions?

 If you still have a questions please contact , and we will do our best to help you.