Support FAQ
Operating Systems
Lumenaut only runs with Excel
and the Windows OS at the moment.
Installation
Full
install instruction are available here
and on the Readme.doc file that comes with
the download setup file.
Uninstall
First
close Excel, then go to
Windows > Start > All Programs > Lumenaut > Uninstall
or
Windows > Start > Settings
> Control Panel
Lumenaut Menu Disapears or Runs Strangly
Either Lumenau'st menu disapears, or the
message "De-select cell contents or chart to proceed" appears regulary.
This happens when Excel disables one of Lumenauts Add-ins. This is
nothing to be concerned about as Excel sometimes disables Add-ins when
there is a general error during startup.
To enable your Add-ins for Excel 2007, and 2003.
General Issues
We
are continually updating Lumenaut, if you
have a particular issue, we recommend that
the first thing you do is to re-download and
install our current version, then try again.
If this does not solve the problem
then check that your version of Excel has
all patches and updates installed. You can
do this by visiting Microsoft's Office Update
site at :
http://office.microsoft.com/OfficeUpdate/default.aspx
Just follow their instructions,
once you have made any of the required updates,
please check to see if the problem persists.
I still have questions?
If
you still have a questions please contact
,
and we will do our best to help you.